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Privacy Policy

Last Revised: 2025

Introduction

At RATPACK Games LTD, we are committed to safeguarding the privacy of our users. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to protect your data. It also provides guidance on how you can control the use of your personal information, including how to access, correct, or request the deletion of your data. Should you have any questions, please feel free to contact us for further clarification.

This Privacy Policy applies solely to our online operations and governs the collection of data via our website. It does not cover any data collected through other means, including offline channels.

We encourage you to read this Privacy Policy carefully before using our website to understand our practices regarding your personal information.

Consent

By accessing and using this website, you consent to the practices described in this Privacy Policy and agree to its terms.

Information We Collect

When we request your personal information, we will clearly explain the purpose for its collection and how we intend to use it. If you reach out to us directly, we may collect additional details such as your name, email address, telephone number, the contents of your communication, attachments, and any other information you voluntarily provide.

How We Use Your Data

The information we gather is used for various purposes, including, but not limited to:

  1. Operating, maintaining, and enhancing the functionality of our website.
  2. Customising and improving the user experience.
  3. Understanding user engagement with our website.
  4. Developing new features, products, and services.
  5. Communicating with you directly or through third parties for customer support, updates, notifications, and marketing purposes.
  6. Sending promotional emails.

Data Processing and Transfers

Personal data may be accessed by authorised individuals within RATPACK Games LTD or third-party service providers such as hosting companies, technical support services, and communication agencies. These third parties may process your personal data in providing services to us.

Your data may be stored and processed in multiple regions, including but not limited to Europe, the United States, and other locations where RATPACK Games LTD or its service providers operate. If your data is transferred across borders, we ensure compliance with the General Data Protection Regulation (GDPR) by implementing appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

By providing your personal data, you consent to its transfer, storage, and processing in accordance with this Privacy Policy.

Log Files

In line with industry standards, RATPACK Games LTD uses log files to track website activity. This data includes Internet Protocol (IP) addresses, browser types, Internet Service Providers (ISPs), access times, exit/referring pages, and, in some cases, click counts. Rest assured, this information is not linked to personally identifiable data and is solely used to analyse website performance, manage user traffic, and gather demographic information.

Cookies and Web Beacons

To enhance your experience, RATPACK Games LTD uses cookies to store preferences and track user activity on the website. These cookies help us personalise your experience by tailoring content to your browser type and other relevant factors.

Please be aware that third-party advertisers may also use cookies or web beacons on our website. These technologies allow third-party ad networks to track your preferences and serve targeted ads based on your browsing activity. RatPack Games LTD does not have control over these third-party technologies.

You can manage or disable cookies through your browser settings. For further details, please consult the help section of your browser or its official website.

California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

  1. To request disclosure of the categories and specific pieces of personal data collected by a business.
  2. To request the deletion of personal data held by a business.
  3. To request that a business refrain from selling their personal data.

We will respond to any such request within 30 days. For assistance in exercising these rights, please contact us.

GDPR Data Protection Rights

In accordance with the GDPR, individuals within the European Economic Area (EEA) have the following rights regarding their personal data:

  1. Right of Access: You can request copies of your personal data.
  2. Right to Rectification: You can request corrections to inaccurate or incomplete information.
  3. Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
  4. Right to Restrict Processing: You can request limitations on how your personal data is processed, under certain circumstances.
  5. Right to Object: You can object to our processing of your personal data, subject to certain conditions.
  6. Right to Data Portability: You can request that your personal data be transferred to another organisation or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us, and we will respond within one month.

Children’s Privacy

We place great importance on the safety of children online. Parents and guardians are encouraged to monitor their children’s internet activities.

RATPACK Games LTD does not knowingly collect personal data from children under the age of 16. If you believe that we have inadvertently collected such information, please contact us immediately so we can take the necessary steps to remove it.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, and in compliance with legal and regulatory requirements. We may also retain and use your data to meet legal obligations, resolve disputes, and prevent misuse.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorized access, loss, or destruction. These measures are designed to ensure the safety and integrity of your data during storage, processing, and transmission.

Policy Changes

We reserve the right to amend this Privacy Policy at any time without prior notice. Any changes will be published on this page, ensuring you are always informed about the data we collect, how we use it, and when we may disclose it.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact us using the contact details provided on our website.